Refund Policy

This Refund Policy formulates unified standardized rules for return application, product return qualification, free return service, refund processing cycle and ineligible refund situations for all physical goods purchased on harrysussale.com. The purpose of formulating this policy is to fully protect the legitimate consumption rights and interests of global customers, standardize the platform’s after-sales service processing procedures, establish a safe and reassuring shopping environment for users who purchase men’s shaving products, skincare sets and daily grooming essentials on harrysussale.com, and maintain the fair transaction order and stable operation order of the e-commerce platform. All online transaction behaviors and after-sales service applications on the official website are constrained and protected by the terms of this Refund Policy.

harrysussale.com provides a long and reasonable 60-day return eligibility period for all global customers, and the return time is calculated starting from the date when customers sign for and receive the ordered products. Within the valid 60-day return period, users can voluntarily submit return applications without additional mandatory reasons, as long as the products meet the official return conditions formulated by the platform. We set a sufficient return cycle to allow customers to fully experience the use effect, skin adaptability and product applicability of men’s grooming products, carefully check product quality and packaging integrity, effectively reduce shopping concerns and after-sales risks, and fully reflect the platform’s confidence in product quality and responsible attitude towards every consumer.

To smoothly pass the return and refund review of harrysussale.com, all returned men’s shaving and grooming products must meet complete unified eligibility standards. The returned items must be kept in unused, unopened, untampered and artificially undamaged state; the product original sealing packaging, outer box, label attached and matching accessories must be complete, intact and not lost, torn or stained; the product shall not have manual disassembly, private modification, excessive extrusion and improper storage damage. Opened skincare products, used shampoo conditioner liquids, damaged anti-shine sticks and other items that have been used or affect secondary sales are not eligible for return and refund application. Our platform strictly implements return condition review standards to ensure the fair protection of the legitimate rights and interests of both customers and the platform itself.

harrysussale.com provides completely free return service for all eligible returned products that meet the return conditions. In the whole process of return application, goods return and after-sales processing, customers do not need to bear any return logistics freight, handling fee, review service fee and other additional costs. We simplify the return operation process for global users, bear all logistics expenses generated by eligible returns, and let customers complete return applications and return delivery operations in a simple, labor-saving and cost-free way. The free return service is an important part of our after-sales service commitment, which effectively reduces users’ after-sales cost burden and brings more secure and worry-free shopping experience for global men’s grooming product consumers.

After our warehouse receives the returned package and completes professional product inspection to confirm that the items fully comply with the official return regulations, we will initiate the formal refund procedure on the same day of inspection confirmation. The entire refund processing cycle is strictly controlled within 5 to 10 business days. The refund amount will be automatically returned to the customer’s original payment account through the original payment channel. The specific fund arrival time will be slightly affected by the internal processing rules of the user’s payment institution and bank system. We will fully track the refund progress throughout the whole process until the funds arrive successfully in the user’s account. We promise to complete the refund efficiently within the specified time limit, and will not delay, withhold or default on any eligible legitimate refund application.

The following situations are not included in the return and refund service scope of harrysussale.com: products that exceed the 60-day valid return application period; artificially damaged, privately opened and improperly stored grooming products; daily consumable skincare and hair care items that have been opened and used; customized products with personalized requirements; product damage and packaging loss caused by customers’ own receiving, transportation and storage negligence. Our customer service team will strictly review each return application. For unqualified applications that do not meet the return conditions, we will clearly inform customers of the reasons for rejection, and try our best to provide reasonable after-sales consultation and alternative solutions within the allowable scope of platform rules.

For orders that have been successfully paid but not yet entered warehouse processing and outbound procedures, customers can contact the official email press@harrysussale.com to apply for order cancellation and full refund before the order is processed. For orders that have been partially shipped or have been signed for and received by customers, only single unused and unopened products that meet the return conditions can apply for partial return and partial refund. The refund amount will be calculated according to the actual unit price of the product marked on harrysussale.com. We do not support unreasonable partial refund applications for used products, unnecessary items and damaged goods without legitimate reasons.

All return and refund services on harrysussale.com are strictly implemented in accordance with the terms of this Refund Policy. Our after-sales customer service team will handle users’ return applications fairly, patiently and efficiently, actively communicate with customers, verify problem details and resolve after-sales disputes properly. harrysussale.com reserves the right to revise and update the content of the Refund Policy according to service optimization, product category adjustment and industry norm upgrading. The revised policy will be officially published on harrysussale.com and take effect automatically. Users’ continued shopping and use of after-sales services on the website means full recognition and unconditional acceptance of the latest policy terms.